This Return Policy applies only to products purchased through the Studio Smoll official online store.

We Want You to Shop with Confidence.

We value every purchase and want you to have sufficient time to determine whether your product meets your expectations.

If your product meets the return requirements within the inspection period, Studio Smoll will gladly assist you with the return process in accordance with this policy.

Because our products feature natural materials and DIY assembly designs, please read the following information carefully before requesting a return.

Inspection Period

Except for customized products, which are exempt from the seven-day inspection period in accordance with applicable consumer protection regulations, all products purchased through the Studio Smoll official online store are entitled to a seven-day inspection period (including weekends and holidays), beginning on the day after the product is delivered.

The inspection period is intended for you to examine the product and determine whether it meets your expectations. It is not a trial period.

To remain eligible for a return, the product must be unused and in brand-new condition. If you purchased a DIY assembly kit, please ensure that the product has not been assembled.

If you wish to request a return, please contact our customer service team within the inspection period. We will assist you with the return process.

Customer Service Email: service@studiosmoll.com

Customer Service Phone: +886-3-6218318

Return Conditions

Studio Smoll currently offers returns only for purchases made through our official online store. We do not offer direct exchanges. If you would like a different product, color, or style, please complete the return process and place a new order.

If your order includes a product bundle or set, the entire bundle must be returned together. Partial returns of bundled products cannot be accepted.

Returned products must include the product itself, original packaging, components, assembly tools, warranty card, complimentary items, and all other included accessories.

During the inspection period, please avoid exposing the product to water, oil, dirt, direct sunlight, or any conditions that may cause irreversible changes to the natural leather. Please also avoid bending, assembling, or any other use that would affect the product's brand-new condition. Products showing signs of use cannot be accepted for return.

Studio Smoll products are crafted from natural vegetable-tanned leather, and each piece features its own unique grain, texture, scars, wrinkles, and color variations. We encourage you to familiarize yourself with the natural characteristics of vegetable-tanned leather before making your purchase. If repeated return requests are made solely due to these natural material characteristics, Studio Smoll reserves the right to refuse future orders.

For international orders that qualify for return, Studio Smoll will gladly assist with the return process. However, the customer is responsible for all international return shipping costs, as well as any customs duties, import taxes, or other fees incurred during the return process.

Refunds

Once the returned product has been received and confirmed to meet the return requirements, the refund will be processed using the original payment method.

Credit Card

Refunds will be credited back to the original credit card used for payment. The posting date depends on your card issuer and may appear on your current or next billing statement.

Cash on Delivery (COD)

Refunds will be transferred to the bank account provided by the customer. Processing time may vary depending on the bank.

How to Request a Return

To request a return, please email service@studiosmoll.com with the subject line:

Return Request

Please include the following information in your email:

• Purchaser's full name
• Order number
• Contact phone number
• Reason for the return
• Photos of the product

Once we receive your request, our customer service team will review the product condition and confirm whether it meets the return requirements.

If the return is approved, we will arrange a carrier to collect the package. Please prepare the complete product, invoice, and all included accessories before collection.

After the returned product has been inspected, we will process your refund according to the original payment method.