Products purchased at Smoll International online store may be returned but not exchanged for another.
Products from the same order must be returned at whole set, we do not accept partial return of products. If there are requirements for partial or other products, please make a new and separate order.
If unsatisfied with the product, please propose a return application through E-mail within seven (7) days of the product’s arrival (for details, check “return application”). The product must be returned at its original state and is not yet used or exposed under sunshine, and it must include all parts and complete packaging to get the refund. If the returned product does not match the previously listed criteria, your product will be shipped back to you and we will not send the refunds.
If you decide to cancel your order after you have sent the payment, please contact the costumer’s service to return the product if the order’s status is “processing” and the product isn’t sent out yet. Otherwise, if the product is already sent, you would have to return the product on your own.
The payment of your order is through PayPal or credit card, so we would send the refund through the same platform after we’re done checking the product’s status, thus keep an eye on your credit card bill at the end of the month or end of the following month.
Smoll products select natural vegetable-tanned leather, its characteristics being to accurately present the appearance and touch of leather. Therefore, every product has its own unique texture, wrinkles, healed scars, and difference in color and luster. If the purchaser proposes to return the product for viewing its natural character as a flaw, our company reserves the right to make the final and conclusive decision on whether to accept or decline the return application.
You can contact us through E-mail: firstname.lastname@example.org . The subject of the letter should be “Return Application” and should provide the following details:
The order’s serial number.
Full name of the purchaser.
Brief explanation of why you decided to return the product, if you received a defective product or the wrong product, take a photo of the defective part.
We will contact you initiatively as soon as we get your message.