This Product Repair & Warranty Policy applies to all Studio Smoll products purchased through our official online store and authorized retail partners.

We Believe Good Design Deserves a Long Life.

At Studio Smoll, we design products to accompany you for years to come.

We believe the best ending for a product is not replacement, but thoughtful care and repair whenever needed. From our choice of materials to our repairable construction and replaceable components, every design is created to extend the product's lifespan and make better use of valuable resources.

For this reason, we provide both warranty coverage and ongoing repair services to support your product throughout its journey.

Warranty Coverage

Products purchased through the Studio Smoll official online store or authorized retailers are covered by a six-month limited warranty from the original date of purchase against manufacturing defects in materials or workmanship under normal use.

The purchase date is verified by the warranty card or proof of purchase (such as an invoice or receipt). Please keep these documents for future reference.

To maintain warranty eligibility, please use and care for your product according to the care and maintenance instructions provided with the product.

After receiving your warranty request, our customer service team will first ask you to provide a description of the issue along with photos or videos to help evaluate the condition. If necessary, we may request that the product be returned for further inspection.

If the issue is confirmed to be covered under warranty, Studio Smoll will, at our discretion, repair the product or replace it with the same model or an equivalent product.

For customers in Taiwan, repair costs, replacement parts, and return shipping will be covered by Studio Smoll. For international customers, shipping costs and any applicable customs duties or import taxes are the responsibility of the customer.

If the inspection determines that the issue is not covered under warranty, but you would still like us to repair the product, we will provide a repair assessment and quotation before any work is carried out.

If a replacement product is provided during the warranty period, the warranty expiration date will remain based on the original purchase date and will not be extended.

Studio Smoll reserves the right to determine warranty eligibility and whether a product will be repaired or replaced.

Warranty Exclusions

The warranty does not cover:

• Products beyond the six-month warranty period.
• Damage resulting from improper storage, misuse, incorrect installation, or improper cleaning methods.
• Damage caused by modification, disassembly, cutting, repair, or alteration performed by anyone other than Studio Smoll.
• Normal wear and tear, scratches, cuts, dents, impacts, or other damage caused through regular use or accidental force.
• Damage caused by natural disasters, fire, flooding, or other events beyond our reasonable control.
• Normal wear of consumable components, including screws and similar hardware that experience wear through repeated assembly and disassembly.
• Natural color changes, patina development, grain variations, and other characteristics of vegetable-tanned leather resulting from time, light exposure, temperature, and everyday use. These are natural characteristics of the material and are not considered defects.
• Assembly tools included with the product.
• Claims submitted without a valid warranty card or proof of purchase that prevents verification of the purchase.
• Products transferred or resold to another owner. Warranty coverage applies only to the original purchaser.

Even After the Warranty Ends, We're Still Here to Help.

The warranty period defines the duration of complimentary warranty service—it does not define the lifespan of your product.

Even after the warranty has expired, we are happy to provide inspection and paid repair services whenever repair is reasonably possible, helping your product continue its journey with you.

If a repair is no longer possible due to discontinued parts, unavailable materials, or other limitations, we will do our best to recommend the most appropriate solution.

How to Request Warranty or Repair Service

To request warranty or repair service, please send an email to service@studiosmoll.com with the subject line:

Warranty / Repair Request

Please include the following information:

• Purchaser's full name (must match the original order)
• Product name
• Purchase date (shown on the warranty card or receipt)
• Contact phone number
• Description of the issue
• Photos or videos showing the affected area

Once we receive your request, our customer service team will contact you as soon as possible to assist with the next steps.